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Over the past three years, Eden has left most customers frustrated by no-shows, ignored cancellation requests, and phantom charges to credit cards. A tiny minority report swift, competent work, but the dominant pattern is silence after payment.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Eden delivers inconsistently. Positive reviews praise punctuality and hands-on customer access, but 55% of ratings are one or two stars. Recurring complaints centre on unresponsiveness after booking, no-shows without explanation, invoices that do not match work completed, and allegations of sending old photos as proof of service.
Eden operates as a booking service that connects customers to independent contractors rather than maintaining its own staff. While the app is straightforward and pay-per-job options avoid long-term contracts, the business has been marked by repeated no-shows, billing errors (charging for unserviced properties, jobs done elsewhere), unresponsive customer service on hold for hours, and contractors who frequently cancel or arrive unpredictably. Multiple reviews document incomplete work, poor quality results, and refusals to reverse erroneous charges.
A 2.4-star business with stark gaps between five-star and one-star reviews. When work gets done, customers praise the quality and the owner's hands-on approach; once payment is received, follow-up communication dies. Repeated complaints of property damage, ghosting on callbacks, and unfinished contracted work span years with no sign of change.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-16