Top Notch performs lawn work that transforms properties, with crew members (Dave, Nathan, Rafael, Elvis, and others) earning consistent praise for speed, detail, and responsiveness to last-minute requests. Three customers mention 16-year or multi-year relationships, and snow removal in heavy conditions gets particular credit.
However, two substantial complaints emerged: one customer paid monthly for lawn mowing despite gaps in service from late 2023 through 2026 and then faced repeated unauthorized credit card charges with no response; another was quoted one price in April, told four days before work that it would jump $250, leaving them unable to find alternatives. These disputes suggest billing and accountability issues that contradict the reliability most reviewers report.
All four reviews are five-star, with no detail given in some. Those mentioning work note punctual weekly mowing, clean edging, and fair prices. Evidence is limited to lawn care feedback only.
The bulk of the 12 reviews praise Sue Shorey's direct involvement in design, her team's reliability on time and budget, and their willingness to stay within scope rather than upsell. One one-star review claims deception and yard damage, but eleven others consistently cite fast turnaround, respectful site conduct, and results that exceeded expectations. Detail is limited by low review volume, though repeat mentions of patio work, retaining walls, and fence/gate builds appear across multiple accounts.
Strong design and finish quality when projects complete, with staff named Josiah earning consistent praise for knowledge and respect. However, two one-star reviews spanning four years detail missed deadlines, incomplete work, and worker misconduct, creating a real risk for buyers who value timeline predictability and accountability.
Last updated 2026-08-16